On the menu bar, select "Tools" and pull down to "Options." To locate the player click Start > Programs > Accessories > Entertainment. Under Protocols, uncheck "Multicast, UDP, and TCP." Only HTTP should be checked. In Preferences, select the "Network Settings" tab. On the menu bar, select "Windows Media Player" and pull down to "Preferences.". To locate the player, type ‘windows media player’ into ‘Spotlight’ or ‘Finder’. Make sure that you close the Pipeline Web Player before proceeding or changes to the Windows Media Player settings may not be saved. Please follow the instructions below to configure your player for HTTP streams. Firewall programs often block UDP and Multicast transport protocols. When directed, please close the player and re-launch Pipeline to begin enjoying our video content.Īdditionally, some Mac and PC users may experience this same issue due to a personal or corporate firewall. This may take up to three minutes to load. To correct this, close the Pipeline Web Player, then click here to launch a short test stream in the Windows Media Player. Occasionally, updates to Safari or Firefox browsers can overwrite WMP configurations, causing issues when attempting to view streaming video. When first loaded, Windows Media Player must be initialized outside of a browser so that it can configure itself. If the Web Player has loaded and Windows Media Player reports, “Connecting to media.” but the streams take a long time or fail to load, please try the following: The player says ‘Connecting to media.' but takes a long time to load or does not load? The player automatically controls thresholds. The Web Player requires approximately 450Kbps of bandwidth for operation, though this number varies based on individual usage.Ĭan I limit bandwidth used by the application? The CNN Pipeline Downloadable Player requires approximately 750Kbps of bandwidth for operation, though this number varies based on individual usage. If you have questions about your bandwidth capacity, please contact your Internet Service Provider for details. CNN does not recommend using dial-up or other low bandwidth connections to access premium content. Please note that DSL light and wireless connections may experience slower loading if bandwidth is unavailable for Pipeline use. Broadband connections include cable Internet, DSL, ADSL, SDSL, T1, Fractional T1's, T3, some satellite Internet connections, and OC3+. What are the bandwidth requirements to use CNN Pipeline Downloadable and Web Players?ĬNN Pipeline, providing fast access to extensive high-quality content, requires a high-speed Internet connection for optimal user experience. Mac OS X 1.4 "Tiger" with Windows Media Player 9 Mac OS X 1.3 "Panther" with Windows Media Player 9 Super VGA (800 x 600) or higher resolution 256 megabytes (MB) of RAM - 512 MB recommended Microsoft Internet Explorer 6, Netscape Navigator 7, or Firefox 1 Microsoft Windows®: 2000 with WMP9+ or XP with service pack 2 What are the minimum computer specifications required to use CNN Pipeline's Web Player? Other FAQs about CNN: CNN TV | CNN.com | Video | Technical issues | CNN Member Services What other services are available through CNN.com? Can I still view CNN Now in the News (formerly QuickCast)? Can I purchase clips (videos) seen on CNN.com? Which videos are available through Pipeline? I'd like an overview of CNN Pipeline's content features. What does "network error," mean? How do I resolve this? What ports do I need open to access this? My pop-up blocker won't let me launch the Web Player. What is the difference between Free Video and CNN Pipeline Video? What are the differences between the CNN Pipeline Web and Downloadable players? I have read the FAQs, but am still having an issue. How do I search archived videos? Is all content available through the archives? The video has stopped, disconnected, or gone blank. Why did I receive the "video unable to play" or "video unavailable" message? How do I resolve this? I can open the player, but cannot see any video. Why do video clips sometimes stop or pause? I am receiving the error “Data is invalid.” How do I fix this? Internet Explorer seems to be locking up when I am launching the Web Player. Do I need a specific version of Windows Media Player? Do I need Windows Media Player installed to view Pipeline Video with the Web Player? Can I limit bandwidth used by the application? What are the bandwidth requirements to use CNN Pipeline's Web Player? What are the minimum computer specifications required to use CNN Pipeline's Web Player? Pipeline Installation and Player Questions
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